Automate helpdesk tasks; quickly and efficiently resolve issues.
KEEP TRACK OF TROUBLE TICKETS AND
DELIVER TIMELY RESPONSES
- Track ticket lifecycles
- Monitor average ticket closure time
- View unassigned tickets
- Customize agent roles
- A complete ticketing platform to orchestrate a seamless, efficient service experience. Notify users and agents automatically about the changes happening in their tickets.
- Monitor your helpdesk using real-time data about tickets, trends and groups. Schedule default and custom reports to track and review ticket lifecycles.
Improve helpdesk performance by monitoring key helpdesk metrics like:
Ticket Status, Ticket Resolution Time, Resolved / Unresolved Tickets and more.
INSIGHTS AT A GLANCE
Get a quick overview of the most important helpdesk metrics from a unified dashboard. View real-time info about tickets, average ticket resolution time, and more.
MANAGE TICKET QUEUES
Categorize and prioritize tickets in different queues based on issue type severity level.
GRAPHS AND VIEWS
Get graphical view of helpdesk status, resolved and unresolved tickets, assigned and unassigned tickets, and more.
Customize dashboards to fit your requirements.
Customizable customer experience with separate support portal, dashboards, reports, and more.
ALERTS AND NOTIFICATIONS
Automatic email notifications starting from when an issue arises till when it gets resolved. Owner assignment to effectively manage ticket closure.
VIEW HOSTORICAL DATA
View historical ticket data to analyze number of tickets generated and resolved per day.