Your competitive advantage depends on the performance of IT

Monitor Network, Servers, Applications, Databases, DC Infrastructure, Power Systems, Websites & more with Trace9®

Trace9® – a single pane of glass for complete IT visibility

Get a unified 360 degree monitoring view for complete enterprise IT infrastructure;

break down silos and accelerate your business.

All the benefits of on-prem monitoring are now available as SaaS.

Single Source of Truth

ALL IN ONE MONITORING TOOL

for complete visibility across enterprise

ALERTS, NOTIFICATIONS & IT HELP DESK

aligned with customer’s unique operational workflows

REAL-TIME ANALYTICS & VISUALIZATION

for quick analysis & decision making

CUSTOMIZABLE DASHBOARDS & REPORTS

to address customer-specific requirements

One Tool for all IT Teams

  • Network & IT Operations Team
  • Systems & Applications Team
  • CXO & Management

Automate IT helpdesk taks

Quickly and efficiently resolve issues with our IT helpdesk system.

Keep track of trouble tickets and deliver timely responses

Auto ticket generation on threshold breach or device failure

Auto assignment of ticket to concerned team

Ticket escalation and queue management

Email notifications, dashboards and reports

Actionable insights on the go

PROACTIVE SLA MONITORING

  • Define levels of service expected from IT assets
  • Monitor compliance to SLAs in real-time
  • Factor out events not in your control and generate SLA reports accordingly

POWER VS LINK FAILURE DETECTION

  • Identify root cause of device unavailability: Link failure or Power failure?
  • Generate separate link SLA & device SLA reports.

CUSTOM REPORTING

  • Variety of standard reports.
  • Custom built report templates
  • Schedule and automate delivery via email

CONDITIONAL MONITORING

  • Monitor KPIs for applications and services based on the condition of underlying infrastructure.
  • Real-time impact analysis of device failure

Learn more about Trace9® features: